Cancellationoptions

编辑:万博体育官网    时间:2020-06-13   浏览:200

OnMarch11,theWorldHealthOrganization(WHO)declaredtheoutbreakofcoronavirus,knownasCOVID-19,tobeaglobalpandemic.Sincethen,theoutbreakhasevolvedrapidlywithgovernmentsaroundtheworldtakingswiftactiontoslowthespreadofCOVID-19.

Inresponse,weareprovidingthefollowingcoverageforCOVID-19underourextenuatingcircumstancespolicytohelpprotectourcommunityandprovidepeaceofmind.Pleasemonitorthispageforupdatesaboutcoverage.

万博体育官网Tip:Ifyou’reaguest,youcanfindcancellationandrefundoptionsbygoingtotheTripspageandchoosingyourtrip—findouthow.Ifyou’reahost,you’llfindinformationinyourhostingdashboard.

ReservationsforstaysandAirbnbExperiencesmadeonorbeforeMarch14,2020,withacheck-indatebetweenMarch14,2020andJuly15,2020,arecoveredbythepolicyandmaybecanceledbeforecheck-in.Guestswhocancelwillhavecancellationandrefundoptions,andhostscancancelwithoutchargeorimpacttotheirSuperhoststatus.Airbnbwilleitherrefund,orissuetravelcreditthatincludes,allservicefeesforcoveredcancellations.Inordertocancelunderthepolicy,youwillberequiredtoattesttothefactsofand/orprovidesupportingdocumentationforyourextenuatingcircumstance.

万博体育官网Cancellationswillbehandledaccordingtotheextenuatingcircumstancescoverageineffectatthetimeofsubmission,andreservationsthatwerealreadycanceledwillnotbereconsidered.

ReservationsforstaysandAirbnbExperiencesmadeonorbeforeMarch14,2020,withacheck-indatebetweenMarch14,2020andJuly15,2020,maybecanceledbeforecheck-in.Thismeansthatguestswhocancelunderthepolicywillreceiveafullcashrefundortravelcreditintheamounttheypaid(wheretravelcreditisavailable),hostscancancelunderthepolicywithoutchargeorimpacttotheirSuperhoststatus,andAirbnbwilleitherrefund,orissuetravelcreditinanamountthatincludes,allservicefees.

ReservationsforstaysandAirbnbExperiencesmadeonorbeforeMarch14,2020,withacheck-indateafterJuly15,2020,arenotcurrentlycoveredforCOVID-19relatedextenuatingcircumstances.Thehost’scancellationpolicywillapplyasusual.

ReservationsforstaysandAirbnbExperiencesmadeafterMarch14,2020willnotbecoveredunderourextenuatingcircumstancespolicy,exceptwheretheguestorhostiscurrentlysickwithCOVID-19.COVID-19relatedcircumstancesnotcoveredinclude:transportationdisruptionsandcancellations;traveladvisoriesandrestrictions;healthadvisoriesandquarantines;changestoapplicablelaw;andothergovernmentmandates—likeevacuationorders,borderclosures,prohibitionsonshort-termrentals,andshelter-in-placerequirements.Thehost’scancellationpolicywillapplyasusual.

Ourextenuatingcircumstancespolicyisintendedtoprotectguestsandhostsfromunforeseencircumstancesthatariseafterbooking.AfterthedeclarationofCOVID-19asaglobalpandemicbytheWorldHealthOrganization,theextenuatingcircumstancespolicynolongerappliesbecauseCOVID-19anditsconsequencesarenolongerunforeseenorunexpected.Pleaseremembertocarefullyreviewthehost'scancellationpolicywhenbookingandconsiderchoosinganoptionthatprovidesflexibility.

Ifyou’reaguest,youcanfindcancellationandrefundoptionsbygoingtotheTripspageandchoosingyourtrip—findouthow.Ifyou’reahost,you’llfindinformationinyourhostingdashboard.

We’vecuratedarticlestohelpourcommunityduringthistimeintheResourceCenter.YoucanfindthelatestinformationonourCOVID-19response,frompolicyupdatestoresourcesforhostsandguests.

万博体育官网YoucanalsoreadtheextenuatingcircumstancespolicytolearnaboutcoverageofcircumstancesunrelatedtoCOVID-19.

Weaskthatallcommunitymembersbemindfulofrespect,inclusion,andournondiscriminationpolicywheninteractingwithothermembersofourcommunity.

Wewillcontinuetoreviewtheapplicationofthispolicy.Pleasemonitorthispageforupdatesandnewinformation.IfyouhaveareservationmadeonorbeforeMarch14,2020,withacheck-indateafterJuly15,2020,pleasecheckbackhereonJune15,2020foranupdate.

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